WE ARE HIRING

Work Setup: Onsite in Taguig - 5 days a week

Schedule: Day shift

Start Date: ASAP

POSITION: ASSOCIATE DIRECTOR, QUALITY

Account: Healthcare Domain

Salary: PHP 100,000 to PHP 180,000

Purpose of the Role:

Reporting to the Director/VP, the Associate Director Cap dev – Quality is responsible for strategizing, conceptualizing & implementing strategic quality framework & improvement projects that support consistent delivery of client metrics & value to business. Manage the onshore quality team for diverse businesses from an offshore location. Champion customer experience, cost and compliance goals for the org.

Key Responsibilities:

Business Delivery:

- Manage end-to-end Quality process for all business units, audits, and performance metrics

- Create & implement robust QA framework including measurement criteria and governance

- Partner with operations, training, Process Excellence, Analytics to deliver customer and compliance metrics

- Drive process improvement and automation using AI, RPA, ML, Six Sigma, Lean

- Manage health of compliance and business risk for all accounts

People Delivery:

- Manage a team of quality Leads, AMs, Managers & Sr. Managers for various businesses

- Plan people development and succession planning

- Create a culture of Customer Experience across all teams

Required Qualifications:

- Bachelor's degree or Master's degree holder

- 10 years of experience in quality management or process improvement in BPO Healthcare domain

- Recent Quality Management Healthcare experience required

- Strong expertise in leading Six Sigma and Lean projects. Green Belt/Black Belt certification highly preferred

- Experience in leading digital transformation projects using AI & RPA tools

- Experience in creating and managing strategic QA framework

- Experience in leading client interactions and BPaas quality systems transitions

- Can start immediately or in 10 days

Critical Skills:

- Excellent communication & presentation skills

- Planning and Execution skills

- Strong analytical and interpersonal skills

- Self-driven and Assertive

What We Offer:

- Comprehensive health insurance coverage

- Generous paid time off and holiday leave

- Opportunities for career development and advancement

- Collaborative and inclusive company culture

- Modern, well-equipped work facilities