Location: Eastwood, Quezon City

 Work Setup: Hybrid (4 days onsite, 1–2 days WFH per week)

 Shift: Day Shift (must be flexible to support different time zones)

 Salary: Up to ₱100,000/month (Gross)

 Start Date: ASAP

Position Overview

The Associate Business Consultant (Associate Manager – Project Management & Transformation) will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives across the organization.

This role requires a proactive and detail-oriented professional who can coordinate cross-functional teams, manage timelines, and drive results. Experience in automation, AI technologies, speech analytics, and CCaaS (Call Center as a Service) platforms is highly preferred.

Key Responsibilities

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.


• Develop and maintain detailed project plans, tracking progress, budgets, and resources.


• Serve as a central communication point between project stakeholders and internal teams.


• Conduct risk assessments and develop mitigation strategies.


• Coordinate with Operations, IT, and Quality teams to ensure alignment with project goals.


• Support business requirements documentation to ensure clarity and consistency.


• Utilize automation tools, speech analytics, AI technologies, and CCaaS solutions to enhance efficiency.


• Evaluate project performance and transformation outcomes, preparing post-implementation reports.


• Assist in the creation of best practices, SOPs, and process improvement recommendations.


• Foster a culture of continuous improvement and innovation within the team.

Required Qualifications & Skills

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Technology, or any related field.


• Minimum 3 years of experience in project management or operations within a BPO or shared services environment (required).


• Familiarity with automation, speech analytics, AI technologies, and CCaaS platforms.


• Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.


• Excellent organizational, communication, and stakeholder management skills.


• Knowledge of project management methodologies (scope, risk, and stakeholder management).


• Strong problem-solving and analytical mindset.


• Must not be a current or former employee of Tech Mahindra.


• Must not be a frequent job hopper (less than 1 year per company).


• Must be a Filipino citizen currently residing in the Philippines.


• Recent and relevant experience is required — candidates without this will not be considered.

Preferred Qualifications

• Certification in PMP, PRINCE2, or Scrum.


• Experience in digital transformation or process improvement.


• Exposure to operations, training, or quality management dependencies.

Core Competencies

• Strong analytical and critical thinking abilities.


• Adaptability and flexibility in dynamic environments.


• High attention to detail and quality assurance.


• Ability to integrate AI and automation technologies into workflow solutions.

Perks and Benefits

• Hybrid setup: 1–2 days work from home weekly


• HMO coverage upon hire (includes 3 eligible dependents)

Recruitment Process

1. Initial HR Interview


2. Two levels of client interviews

 Be part of a fast-growing team driving transformation through innovation and technology! Apply now and take the next step in your consulting career.