Job Title: Assistant Operations Manager - Insurance (BPO)

Salary: 65000php -75000php

Work location/Set up: Onsite at Alabang

Shift Schedule: Graveyard Shift ( Night Shift)

Start date: February 13

Qualifications :

•Bachelor’s degree preferred; equivalent work experience accepted.

•At least 2 years of pure insurance experience (billing, account management, or policy servicing).

•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.

•Strong knowledge of insurance billing processes and ECC account management.

•Excellent analytical, communication, and documentation skills.

•Proficiency in MS Office, QA tools, and CRM/contact center systems.

•Detail-oriented with the ability to identify trends and recommend solutions.

•Must have prior BPO experience.