WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig

WORK SHIFT: Night Shift (Weekends Off)

Overall Purpose

The Capability Development Manager coordinates and oversees internal and external training operations for clients. This position establishes and manages relationships between business stakeholders, Capability Development (CD) team, clients, and other stakeholders across various projects.


Skills and Qualifications

7 to 8 years of relevant experience in providing Training and Development – required


5 years of supervisory experience – required


Experience in Training and Development with a focus on Regulatory Compliance – AML or Transaction Monitoring – required


Responsibilities

Lead the training team at the client location or assigned Accenture location


Ensure the framework is in place for coaching, training, mentoring, and gaining domain expertise on client-specific processes and products


Ensure that effective facilitation, technical, domain, and compliance skills are up to date for trainers; manage operational and client alignment


Manage day-to-day training operations and administration


Set up training processes and manage daily, weekly, and monthly reporting


Lead and drive weekly, monthly, and quarterly business reviews for training


Knowledge capture & transfer


Collaborate with and contribute to projects across the country and other projects as needed


Ensure calibration and uniformity in capability development offerings across clients and projects


Assess relevant training needs for individuals and organizations, in consultation with departmental heads


Stay informed as to relevant skill and qualifications levels required by employees for effective performance


Produce plans to meet training and development needs, manage training delivery and measurement


Monitor, measure, and report on employees’ training and development plans and achievements


Develop self and maintain knowledge in the relevant field


Interact with training vendors, clients, and stakeholders; attend related business meetings and reviews


Ensure calibration between trainers


Aid the Operations team in improving performance on customer service, team motivation, and teamwork


Ensure current knowledge is updated regularly through huddles, monitoring, etc.


Support Mobilization Leads and Solution Architects by creating and deploying action plans and solutions (if required)


Ensure training content and talent framework is developed for new businesses


Apply advanced analytical skills in assessing concepts and alternatives


Additional Information

Open to applicants who are currently in the Philippines and already have the right to live and work in this country


Must not have an active or recent application with Accenture


Why Join?

Lead AML and Transaction Monitoring training initiatives


Work on high-impact regulatory compliance programs


Prime Uptown Bonifacio location


Night shift with weekends off – work-life balance


Career growth in capability development and training leadership