Lead –Business Process Optimization | Hybrid – Manila

Location: Manila / Taguig, Philippines
Work Setup: Hybrid
Employment Type: Full-time
Work Schedule: Shifting schedule, including nights, weekends, and holidays based on business requirements
Salary Package: PHP 52,000–73,000 per month
Start Date: ASAP
Headcount: 1

Job Summary

We are seeking an experienced Lead – Process Excellence & Continuous Improvement to drive operational excellence, process optimization, and continuous improvement initiatives within a BPO/CPO environment. The ideal candidate will lead Lean Six Sigma Green Belt-level projects, identify process gaps, analyze operational data, and implement sustainable solutions to improve productivity, quality, efficiency, and overall business performance.

The role requires a hands-on professional with a valid Lean Six Sigma Green Belt certification, strong analytical and problem-solving capabilities, and the ability to collaborate with Operations, Reporting/MIS, and cross-functional stakeholders to deliver measurable business improvements.

Key Responsibilities

• Lead process improvement initiatives using the Lean Six Sigma DMAIC methodology.

• Conduct root cause analysis (RCA), process mapping, workflow analysis, and gap assessments to identify inefficiencies and improvement opportunities.

• Analyze operational metrics and trends to develop actionable recommendations that improve productivity, quality, turnaround time, and process performance.

• Partner with Operations, Reporting/MIS, and cross-functional teams to implement process optimization initiatives.

• Develop, update, and maintain standard operating procedures (SOPs), process maps, control plans, and process documentation.

• Prepare project reports, presentations, and progress updates for management and key stakeholders.

• Facilitate process improvement workshops, team huddles, and operational review sessions.

• Develop training materials and support teams in adopting new processes, tools, and standardized practices.

• Track project outcomes and validate improvements against established performance measures.

• Implement controls and monitoring mechanisms to sustain improvements and prevent recurring issues.

• Manage multiple improvement projects simultaneously while ensuring timely delivery and alignment with business objectives.

• Support Lean, Kaizen, and broader business excellence and transformation initiatives.

Required Qualifications and Experience

• Bachelor's degree in Business Administration, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Valid Lean Six Sigma Green Belt certification.

• 3–5 years of relevant experience in process improvement, business analysis, operations, or continuous improvement.

• Prior experience working in a BPO/CPO environment.

• Hands-on experience leading Green Belt-level projects using DMAIC, root cause analysis, process mapping, and workflow analysis.

• Strong analytical skills and the ability to translate operational data into practical business recommendations.

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

• Experience creating SOPs, process maps, control plans, training materials, and project reports.

• Excellent written and verbal communication, presentation, and stakeholder management skills.

• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects effectively.

Preferred Qualifications

• Exposure to Lean, Kaizen, or other continuous improvement methodologies.

• Experience working with or supporting Lean Six Sigma Black Belts, Business Excellence Managers, or transformation teams.

• Familiarity with data visualization and reporting tools such as Power BI or Tableau.

• Strong facilitation skills and experience conducting workshops, huddles, and process reviews.

• Ability to influence stakeholders and drive adoption of improved processes.

• Demonstrated success in sustaining improvements through control plans, standardized documentation, and performance monitoring.

• Experience in business writing, process documentation, and training delivery.

Certification Requirement

• Lean Six Sigma Green Belt Certification is mandatory.

Work Requirements

• Willingness to work on a hybrid arrangement in Taguig or elsewhere within Metro Manila, based on business requirements.

• Flexibility to work shifting schedules, including night shifts, weekends, and holidays.

• Ability to join as soon as possible.

Recruitment Process

1. Candidate validation

2. Zwayam profile creation

3. HR interview

4. Hiring Manager interview

5. Onboarding

Candidate Screening Questions

1. What is your highest educational attainment?

2. Do you hold a valid Lean Six Sigma Green Belt certification?

3. How many years of hands-on experience do you have leading Green Belt-level projects involving DMAIC, root cause analysis, process mapping, and workflow analysis?

4. How many years of relevant BPO/CPO experience do you have?

5. What was your last drawn salary?

6. What are your salary expectations?

7. Are you willing to work on a hybrid setup in Taguig or within Metro Manila?

8. How soon can you join if selected?

How to Apply

Candidates with relevant BPO/CPO experience, a valid Lean Six Sigma Green Belt certification, and a demonstrated track record in process improvement and operational excellence are encouraged to apply.