Job Title: IT Business Analyst – US Healthcare

Work Setup: Hybrid
Work Locations: Taguig / Cebu / Davao, Philippines
Work Schedule: Flexible shifting schedule, including night shifts, weekends, and holidays based on business requirements
Salary Package: PHP 52,000 – PHP 73,000 per month
Employment Type: Full-Time
Start Date: ASAP
Job Summary

We are looking for an experienced IT Business Analyst with a strong background in US Healthcare and Information Technology to support business transformation, technology initiatives, and process improvement projects.

The ideal candidate will have at least 5 years of experience in IT or Computer Science Engineering, including a minimum of 2 years of experience in the US Healthcare industry, covering payer, provider, healthcare BPO/CPO, or health technology environments.

The role requires strong analytical, communication, stakeholder management, and presentation skills, along with the ability to translate complex business requirements into actionable technology solutions.

Key Responsibilities

• Analyze business requirements and translate them into functional and technical specifications.

• Collaborate with business stakeholders, clients, and technical teams to identify business needs and improvement opportunities.

• Support IT transformation, digital transformation, and business process improvement initiatives.

• Facilitate stakeholder discussions, requirement-gathering sessions, and project workshops.

• Work with cross-functional teams to ensure successful project delivery.

• Support Agile and Waterfall project methodologies throughout the project lifecycle.

• Prepare business documentation, presentations, reports, and project updates.

• Identify process gaps, operational challenges, and opportunities for automation.

• Support change management and ensure effective communication during project implementation.

• Present complex business and technical information to clients, executives, and internal stakeholders.

• Contribute to healthcare technology initiatives, including AI/ML and automation opportunities.

Required Qualifications

• Graduate or Master's Degree in Information Technology, Computer Science, Engineering, or a related field.

• Minimum 5 years of experience in Information Technology or Computer Science Engineering.

• At least 2 years of experience in the US Healthcare industry, including payer, provider, healthcare BPO/CPO, or health tech.

• Experience working on IT projects, digital transformation, or business process improvement initiatives.

• Practical knowledge of Agile and Waterfall methodologies.

• Experience in cross-functional collaboration and stakeholder management.

• Excellent communication, storytelling, and presentation skills.

• Ability to communicate effectively with clients, senior executives, and technical teams.

• Willingness to work on a hybrid setup and flexible shifting schedules.

Preferred Qualifications

• PMP, PRINCE2, Agile/Scrum, ITIL, or Lean Six Sigma certifications.

• Familiarity with AI/ML productization and agentic systems in healthcare operations.

• Experience in data analytics, reporting, and business intelligence.

• Exposure to organizational change management.

• Experience in business process automation and optimization.

Salary & Benefits

• Monthly Salary Package: PHP 52,000 – PHP 73,000.

• Hybrid work arrangement.

• Opportunity to work on US Healthcare technology and transformation projects.

Recruitment Process

1. Candidate Profile Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Mandatory Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have in Information Technology or Computer Science Engineering?

3. How many years of experience do you have in the US Healthcare industry?

4. How many years of experience do you have in IT, digital transformation, or business process improvement projects?

5. What was your last drawn salary?

6. What is your expected salary?

7. What is your current location, and which work location do you prefer (Taguig, Cebu, or Davao)?

8. Are you amenable to a hybrid work setup with flexible shifting schedules, including nights, weekends, and holidays?

9. Can you start immediately once selected?

Interested candidates are encouraged to apply and become part of a team driving technology and business transformation in the US Healthcare industry.