WE ARE HIRING!

AML REGULATORY COMPLIANCE ASSOCIATE MANAGER | ONSITE/HYBRID – TAGUIG OR CUBAO, QUEZON CITY

Work Setup: Onsite/Hybrid in Taguig or Cubao, Quezon City

Work Shift: Shifting

Salary Budget: Confidential (Will be discussed during the job offer)

SKILLS AND QUALIFICATIONS

• 5–8 years of relevant KYC/AML experience.
  
• Minimum 5 years of supervisory or people management experience.
  
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
  
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
  
• Excellent stakeholder management, communication, and leadership skills.
  

RESPONSIBILITIES

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
  
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
  
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
  
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
  
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
  
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
  
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
  
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
  
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
  
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
  

ADDITIONAL INFORMATION

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country.