Gratitude India

(136783) Trainer | Onsite Quezon City

2 - 4 year(s)

Philippines - Manila (Taguig)

40 - 50 Thousand p.m

Job Description

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Role: Other

Timings: UK Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Accounting / Tax / Company Secretary / Audit

Key Skills:

US Collections
coaching skills
banking operations
Excellent Communication

Description / Requirements
Job title: Trainer
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic + 2400 allowance depending on experience
*Joining Bonus of 40K
Start date: ASAP
Headcount: 1

Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals
• Preferred with collections experience in motor finance experience
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Angela
SVAR
L2 Interview: MS Teams
L3 Interview: MS Teams

Pre-screening Notes:
• How many years of relevant experience you have in work experience in US/UK collections, banking operations, and training in a call center or shared services environment?
• Do you have Basic understanding of training methodologies applied on virtual and F2F instructor-led classes?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Ngukuran Terfa

Recruiter - Gratitude India

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Manila ,

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