Customer Service Representative-Voice
Posted By: Brenda Mielizu
Job Description
- Customer Relations
- Customer Service
- Customer Management
- BPO Voice Process
- Customer oriented
- BPO Skills
- New Customers
- BPO industry
- Customer Engagement
- Customer Care
- BPO Call center
- International BPO
- BPO/ITES
- customer success
- customer support
-
Customer Service Representative-Voice
This is for US financial Banking account. You will have to deal with customers for Loan enquiries, Credit card Collections and other Banking related Issue
Qualifications:
- Must be willing to work onsite
- Computer-literate and has excellent communication skills
- Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience
- Preferably with Banking account experience
- Willing to work on shifting schedule
Job responsibilities
Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
Send your CV to brenda@gratitideindia.com