Vacancy: Trainer - English Speaker 

Location - KL Sentral, Kuala Lumpur or Kelana Jaya, Selangor, Malaysia.

Salary Range: RM 5,500 to 6,500 

Start Date: ASAP/Immediately 

Education: Min Degree/Diploma

Specialization: *E-Commerce, Buy Now Pay Later*

Full time-24/7

Language- English

RESPONSIBILITIES:

• Design effective training programs.

• Prepare training materials.

• Conduct training and refreshers.

• Support and mentor new employees.

• Conduct evaluations to identify areas of improvement.

• Monitor, analyse & train trainees’ performance and call out any unusual trends.

• Identify training needs by working with operations team and QA.

REQUIREMENTS:

• Degree in discipline or equivalent diploma

• At least 2 years training experience

• Fast learner and independent

• Customer Service knowledge and/or experience is strongly preferred.

• Proven experience as corporate trainer in the customer service industry.

• Understanding of effective teaching methodologies and tools.

• Willingness to keep abreast of new techniques in corporate training.

• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.

• Affluent communication, presentation, and public speaking skills.

• Organizational and time management abilities.

• Critical thinking, analytical and decision-making abilities