Title - Customer Service Advisor

DOJ - 26th Aug

Location - KL Sentral

Salary - "RM4000  + KPI Allowance max up to Rm300 + Night Shift Allowance Rm320    

(May request more, based on previous payslips - only max to RM4300)"    

Eligibility - Graduate / Diploma with min 2 years exp in Customer Service. Must be able to able to read, write and speak traditional and simplified and traditional mandarin.

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and Mandarin