Customer Experience Professional (Telco Projects) - Mandarin Speaking

Location:Kuala Lumpur (On-site at Concentrix Greater Kuala Lumpur)

Start Date: February 11th

Salary:

- Mandarin Speaking:

  - Basic: 4000 MYR

  - Housing Allowance: 200 MYR

  - KPI Allowance: Up to 300 MYR

  - Night Shift Allowance: Up to 320 MYR

- Global:

  - Basic: 4000 MYR

  - Housing Allowance: 200 MYR

  - KPI Allowance: Up to 300 MYR

  - Night Shift Allowance: Up to 320 MYR

Job Responsibilities:

As a Customer Experience Professional at Concentrix, you will play a crucial role in ensuring exceptional customer service and satisfaction within Telco Projects. Your responsibilities will include:

- Exceptional Customer Service:

  - Act as the primary point of contact for customers, addressing inquiries, complaints, and feedback with empathy and professionalism.

- Understanding Customer Needs:

  - Analyze and understand the unique needs of customers, providing tailored solutions and anticipating their requirements.

- Improving Customer Experience:

  - Collaborate with cross-functional teams to identify and address pain points, implementing changes to enhance overall customer satisfaction.

- Ensuring Customer Satisfaction:

  - Measure and analyze customer satisfaction, using feedback to drive continuous improvement in products and services.

Collaboration with Cross-functional Teams:

  - Work closely with teams such as marketing, sales, and product development, providing customer insights to inform decision-making.

Qualifications:

We are seeking candidates who possess:

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to thrive in a fast-paced environment, managing multiple tasks simultaneously.

- Familiarity with customer experience software and tools.

- Passion for customer service and continuous improvement.

Minimum Requirements:

- Education: Diploma holder or higher preferred.

- Minimum of 1 year relevant working experience in a voice channel in customer service.

- Excellent verbal and written communication skills.

- Friendly and patient demeanor with strong problem-solving skills.

- Basic computer skills, including proficiency in Microsoft Office.

- Strong time management skills.

Additional Preferences:

- Experience in the telco industry, serving the Singapore market is an added advantage.

What's on Offer:

- Competitive salary with performance-related pay and early morning shift allowance.

- Bright, modern, and exciting workplace with excellent facilities.

- Great work culture and supportive colleagues.

- Career growth opportunities.

- Annual reward and recognition events.

- Medical benefits.