Salary - 85K -95K THB

*Language Proficiency: English (B2 level) + Native Japanese

Location: Bangkok Thailand

About the Role:

Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact

methods including chat and email

Essential Functions/Core Responsibilities

• One should be ok watching the egregious/sensitive content

• Someone coming from content moderation background preferred

● Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other

contact methods including chat and email

● Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,

Operations, Client, Account Management, and Resource Unit partners)

● Participates in calibration sessions/call listening sessions with Quality Leadership staff,

Operations, Program Management and clients to ensure scoring consistency and best practices

● Participates in internal quality audits (e.g. periodic audits of existing processes to determine

process control and efficiencies) designed to improve overall contact quality and recommend

changes

● Maintains strong program knowledge base; basic understanding of client products, services

and/or program strategies

● Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,

Client, Account Management, and Resource Unit partners)

● Meet departmental productivity requirements (e.g. number of calls monitored per month,

number of emails evaluated, etc.)

● Complete phone time to keep current on programs (as applicable)

● Contribute to maintaining forms and l

● Support management focus on review of key drivers, metrics and operational processes

(including Training) that drive Balanced Scorecards and count profitability goals

● Bachelor's Degree in related field from a four-year college or university with less than one year

of relevant experience preferred

● Effective communication skills, both written and verbal

● Proficient in Microsoft Office

● Ability to multitask and meet timelines on deliverable

● Detail-oriented