Requirement: Degree/Diploma/SPM holder with no experience needed

Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)

Salary: RM4000-RM4500 + Night shift allowance

5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

Role & Responsibilties:

• Delivery excellent customer support & services and offering patient assistance at all times.


• Deliver customers support & services effectively through active communications.


• Meet and exceed all key performance indicators set by the company and the client.


• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.


• Abide to De-escalation processes that involving dissatisfied customer.

Requirements:

• Minimum 1 year relevant working experience in voice channel support in customer services


• Minimum Diploma Holder or higher is preferred.


• Proficient in Mandarin either Cantonese and English is a must


• Malaysian Native speaker with above or more required languages is an added advantage


• Proficient in general computer knowledge & skills.