Location: THAILAND

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• Co-innovate with our clients to outline transformation roadmaps.

• Support delivery, account management, and sales teams in problem-solving and driving business growth

• Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping

• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.

• Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements

• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.

• Create a culture of problem solving by imparting trainings

• Identify new technologies which can help us improve CNX &/ our client’s business processes

• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.

Requirements –

• 4-6 Years of overall experience

• Comprehensive understanding of Business Process Service & CX business & associated channels

• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism

• Solution Building – Business Transformation Roadmaps

• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)

• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)

• Expertise in conducting Process Discoveries & write Process Design Documents

• Lean Six Sigma BB / MBB Certification