Job Title: Operations Manager- Japanese Speaker 

Location: Cyberjaya

Shifts: Rotational

Salary: 15,000 - 17,000 MYR

Overview:

We are seeking a dynamic and experienced Operations Manager to join our team in Cyberjaya. The successful candidate will play a pivotal role in managing operations seamlessly, ensuring timely SLA delivery, and maintaining high levels of employee and customer satisfaction.

Responsibilities:

- Manage day-to-day operations, overseeing resources, setting goals, and executing strategies.

- Build and maintain strong relationships with stakeholders.

- Ensure adherence to governance models, escalation, and communication plans.

- Facilitate training of new staff on corporate policies and maintain operational continuity during leaves.

- Collaborate with internal teams and drive continuous improvement initiatives.

Requirements:

- Ability to work under pressure.

- Fluency in English (Speaking, listening, writing, and reading).

- University/College degree.

- Advanced English proficiency.

- 3+ years of team management experience (50HC+).

- Experience in CS/BPO/Sales/Client relationship (preferred).

- Availability for 24/7 shifts based on client demand.

- 5 days working, 2 days off per week (dependent on Ops schedule).

Key Skills:

- Leadership and Team Management

- Stakeholder Relationship Building

- Governance and Escalation Handling

- Training and Development

- Continuous Improvement Initiatives

- Client Communication and Relationship Management

- Performance Management and Appraisals

To Apply:

If you meet these requirements and are ready to take on a challenging and rewarding role, please send your resume to daniel.mwai@gratitudeindia.com with the subject line "Application for Operations Manager Japanese Speaker- Cyberjaya."

Join us in fostering operational excellence and building lasting client relationships. We look forward to welcoming a driven and passionate Operations Manager to our team.