Job Title: Japanese-speaking Quality Analyst, Customer Support

Details:

• Basic Salary: RM9,000 - RM14,000


• Location: LV, Georgetown Penang


• Shift: 24/7 Rotational


• Date of Joining (DOJ): March 2024


• Headcount Required (HC): 4 (Japanese-speaking)

Requirements:

• Language Proficiency: Native Japanese


• Specific Experience: Preferred Quality Assurance (QA) experience and background in the travel industry.


• Education: Diploma or above with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.


• English Assessment: B2 proficiency

About the Role:

We are seeking a highly skilled Japanese-speaking Quality Analyst to join our Customer Support team. The ideal candidate will have native proficiency in Japanese, experience in Quality Assurance (QA), and a background in the travel industry.

Responsibilities:

• Conduct thorough quality assessments of customer interactions in Japanese.


• Provide constructive feedback to customer support representatives for continuous improvement.


• Utilize QA metrics to identify trends, areas of improvement, and training needs.


• Collaborate with cross-functional teams to enhance overall customer service quality.


• Adapt to a 24/7 rotational shift schedule to meet business demands.

Qualifications:

• Native proficiency in Japanese language.


• Preferred experience in Quality Assurance (QA) and the travel industry.


• Education: Diploma or above, with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.


• B2 proficiency in English.