Location: PJ

Pre-dominantly night shift for Canada:  9pm - 6am or 10pm - 7am or 4pm to 1am/ Monthly shift rotation

Salary : 3k - 4k MYR

English 

Qualifications

• Bachelor’s degree or Diploma in any discipline

• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)

• Must be tech savvy and interested in the customer’s products and platform features

• 1+ years’ sales experience with a proven record of fact finding to uncover customer needs

• Ability to meet sales targets, while providing a stellar customer experience

• Strong capability of transitioning support calls to solutioning sales opportunities

• Proven ability to promote and build extraordinary customer rapport

• Multitasking and computer navigation abilities

• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call

• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results

• Self-driven to achieve targets and deliver superior service

Responsibilities

• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction

• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed

• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate

• Troubleshoot client products as needed to resolve each call the first time

• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment