Overview

The Service Advisors (SA) will provide customer service support to Client Customers’

requests for information related to items including, but not limited to, post order support, delivery

information, payment information, product pre-orders, product pre-screening calls (where

applicable), and general Customer inquiries.

Shifts 24/7

Salary - 4500 (All INC)

Qualifications

 

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 6 months work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Technical Knowledge and Expertise :

Professional and/or personal technical troubleshooting experience

Mobile Operating System, Smartphone, Tablet, PC or laptop experience

Deep curiosity for understanding technology, passion for learning more and sharing

knowledge with others

Uses analytical skills to isolate and resolve complex technical issues through appropriate

troubleshooting methodology

Confident navigating through multiple systems and tools to research, comprehend and deliver

solutions to customer in real time

Resilience :

Responsibilities

Customer Service Focus :

Experience in customer facing environments (phone, chat, in person, etc.) interaction in some

capacity (can include volunteer work, or project work while in school)

Demonstrates passion for customer service, ownership of the customer experience and

determination to deliver a comprehensive resolution

Obsesses over the customer experience and constantly strives to exceed their expectations

Able to communicate clearly and effectively, both written and verbal in English AND Cantonese

Able to effectively tailor communication and style to differing audiences and read verbal and

non-verbal cues

Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome