About the Role

Join a leading global customer service team supporting Japanese customers based in Japan. You will provide exceptional customer support through phone, email, and chat while delivering an outstanding customer experience.

Key Responsibilities

• Handle customer inquiries and complaints from Japanese customers.
• Provide professional support via phone, email, and live chat.
• Resolve customer concerns efficiently while maintaining high service quality.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate customer records and follow company procedures.
• Achieve individual productivity and quality performance targets.
• Deliver an exceptional customer experience on every interaction.

Requirements

Mandatory

• Native Japanese Speaker (Only)
• Excellent verbal and written communication skills in Japanese.
• Currently residing in Malaysia or willing to relocate to Malaysia.
• Strong customer service and problem-solving skills.
• Comfortable working in a fast-paced, multicultural environment.

Training

• One month of comprehensive training conducted entirely in Japanese.

Why Join Us?

• Attractive salary package with monthly incentives and shift allowances.
• Full relocation support for overseas candidates.
• Long-term renewable employment with work permit sponsorship.
• Opportunity to build an international career in Malaysia.
• Supportive, multicultural workplace with excellent employee benefits.
• Career development and professional growth opportunities.