Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur

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  Responsibilities

  
  
  

  • Responsible for the operational tasks of Claims area:

  
  
  

  o Call handling

  
  
  

  o Channel handling

  
  
  

  o Customer enquiries

  
  
  

  o Sales support

  
  
  

  o New business

  
  
  

  o Policy issuance

  
  
  

  o Payment processing

  
  
  

  o Policy amendments Refunds

  
  
  

  o Renewals

  
  
  

  o Cancellations

  
  
  

  o Complaint handling

  
  
  

  o Customer surveys (NPS)

  
  
  

  o Sanctions screening

  
  
  

  o Fraud management

  
  
  

  o Resource demand planning

  
  
  

  o Training

  
  
  

  • Implement improvements to current processes

  
  
  

  • Ensure efficient customer service processes

  
  
  

  Qualifications

  
  
  

  Minimum qualifications

  
  
  

  • Graduation (any stream)

  
  
  

  • Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset

  
  
  

  • Bias for action (focus on results and use of intelligent risk taking)

  
  
  

  • Team Alignment (team player; supports and respects others)

  
  
  

  Preferred qualifications

  
  
  

  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

  
  
  

  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

  
  
  

  • Good communication skills, ability to cooperate with external and internal customers

  
  
  

  • Problem solving and decision-making ability

  
  
  

  • Ability to work with various IT applications

  
  
  

  • Customer service orientation

  
  
  

  • Ability to work effectively under pressure

  
  
  

  • Knowledge of MS Office