Job Title: Customer Success Specialist

Location: George Town, Penang

Job Type: Full-Time, Rotational Shift

Salary: MYR 2800 - MYR 3300 per month

We are committed to delivering exceptional customer experiences and are currently seeking a dedicated Customer Success Specialist to join our team.

Responsibilities:

1. Provide outstanding customer support through various channels, including phone, email, and chat.


2. Assist customers with product-related inquiries, technical issues, and general support queries.


3. Troubleshoot and resolve customer problems efficiently and effectively.


4. Educate customers on product features and ensure they have a positive experience.


5. Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction.


6. Maintain accurate and detailed records of customer interactions and issue resolutions.

Requirements:

1. Proficiency in reading and writing Mandarin is mandatory.


2. Excellent communication skills in English.


3. Previous experience in a customer support or customer success role is preferred.


4. Strong problem-solving abilities and a customer-centric mindset.


5. Ability to work in a rotational shift environment.


6. Tech-savvy with the ability to quickly learn and navigate new systems and software.

Benefits:

1. Competitive salary with performance-based bonuses.


2. Opportunities for career growth and professional development.


3. Friendly and collaborative work environment.