Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur

Roles & Responsibilities

• Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.


• Providing accurate information on products and services to customer.


• Consistently meeting individual and team KPIS and goals


• Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

Job Requirements

• Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields


• Fresh graduates are encourage to apply


• Good command in spoken -Mandarin is an additional advantage


• Abilities to read and write simplified and tranditional Mandarin are additional advantage


• Good command in English & Bahasa Malaysia in both spoken and written


• Proper phone etiquette with excellent interpersonal and active listening skills


• Resourceful, proactive and able to work independently


• Fast learner with good analytical thinking and problem solving skills


• Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs


• Able to work on public holidays and weekends (based on business needs)

Additional Information:

• Multiple contract positions available


• One (1) year renewable contract.


• Fresh graduates are encourage to apply


• No work experience required


• Career advancement opportunity

Benefits:

• Strategic Working Location – Walking distance from public transportation hub


• Various mode of public transportation available (LRT, MRT, KTM, Monorail)


• Annual Leave


• Panel Clinic coverage


• EPF, SOCSO & EIS Contribution


• 5 days works + 2 days off


• Additional allowance for those who can read, write and speak Mandarin