Job Title : Team Leader (Mandarin & English)

a. Language Requirements: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

 

Requirements :

• Bachelor’s degree or equivalent diploma

• Minimum 2-3 years of people management experience as TL.

• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality

monitoring and reporting development plan to stakeholders in an actionable format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.

• Strategic thinker with strong analytical and creative problem-solving skills

• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders

on action plan execution.

• Significant experience in a complex fast paced environment

• Passion for ensuring an excellent user experience

Responsibilities: 

• Provide mentorship, guidance, and career development to members of their team. Lead a

• high-performing team through an exciting transition to build problem solving, critical.

• thinking, analytical and technical capabilities which will enable the department to develop deeper, more

scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring progress, and

sharing results.

• Deliver projects involving quantitative analysis, industry research, and strategy development, working

directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy through effective

communication.

• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these

goals.

• Managing the day-to-day activities of the team.

• Empowering team members with skills to improve their confidence, product knowledge, and

communication skills.

• Conducting quarterly performance reviews.