Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language Proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 1 year work experience in customer services / sales related

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Ability to handle queries and objections in a professional manner

Passionate about communication and interacting with people is key to success in this role

Able to receive continuous feedback and work in a fast-paced working environment

Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement

Emotional intelligence and ability to stay calm when customers are stressed or annoyed

Good reasoning and analytical skills

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read and write in English and Thai

Responsibilities and Accountabilities

• Support customers to place online orders with the client.

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Maintains and improves quality of service by sharing suggestions and recommendations.

• Keep job knowledge and skills up to date by attending training and continuously learning.

• Meet all key performance indicators set by the company and client.

• Adhere to the policies and procedures set by the company and client.