About the Role


We are seeking fluent Mandarin/Cantonese and English speakers to join a healthcare interpretation support team. This role involves providing real-time, over-the-phone consecutive interpretation between healthcare professionals and patients in the United States.


The successful candidate will facilitate accurate communication between English-speaking doctors, medical staff, and Mandarin/Cantonese-speaking patients while maintaining professionalism, confidentiality, neutrality, and interpretation accuracy.


Position Details


- Designation: Associate – Interpretation Support

- Language Requirement: Mandarin/Cantonese and English

- Experience: 0–5 Years

- Industry: Healthcare / Interpretation / BPO / Customer Support

- Work Location: Work From Home

- Working Days: Monday to Friday

- Weekly Off: Saturday & Sunday

- Shift: Permanent Night Shift

- Shift Timing: 9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM

- Contract: 6 Months + 12 Months Renewable


Key Responsibilities


- Provide accurate, meaning-for-meaning consecutive interpretation during live telephone conversations.

- Support communication between healthcare professionals and Mandarin/Cantonese-speaking patients.

- Interpret conversations without adding, omitting, or altering the intended message.

- Maintain first-person interpretation style for clear communication.

- Handle healthcare-related discussions, patient inquiries, insurance matters, emergency situations, and other support-related conversations.

- Maintain professionalism, clarity, and appropriate tone throughout calls.

- Follow confidentiality requirements, interpreter ethics, and company policies.

- Remain neutral and avoid offering personal opinions or advice.

- Manage sensitive, urgent, or emotionally challenging conversations professionally.

- Build knowledge of healthcare terminology, medical services, and insurance-related vocabulary.

- Participate in training sessions, quality reviews, coaching, and performance improvement activities.

- Maintain schedule adherence, attendance, and productivity targets.

- Work independently in a remote environment while maintaining communication with supervisors and team members.

- Comply with privacy, confidentiality, and data protection requirements.


Required Skills & Competencies


Language Skills


- Strong fluency in Mandarin or Cantonese.

- Advanced English communication skills.

- Excellent speaking, listening, reading, and comprehension abilities.

- Clear pronunciation and professional communication style.

- Ability to understand cultural and linguistic nuances.


Interpretation Skills


- Excellent listening and memory retention skills.

- Strong attention to detail and accuracy.

- Ability to interpret conversations completely and correctly.

- Comfortable handling different accents, tones, and speaking speeds.

- Ability to adapt quickly to different call scenarios.


Professional Skills


- Strong sense of confidentiality and ethics.

- Calm and professional demeanor.

- Ability to remain neutral and unbiased.

- Good decision-making skills within established guidelines.

- Ability to work independently from home.

- Reliable attendance and strong shift discipline.

- Comfortable handling sensitive healthcare conversations.


Eligibility Criteria


- High School, SPM, Diploma, or Bachelor's Degree holders are welcome to apply.

- Fresh graduates and experienced candidates are encouraged to apply.

- Experience in interpretation, translation, healthcare support, customer service, contact centers, BPO, media, or journalism is an advantage.

- Must be fluent in Mandarin/Cantonese and English.

- Must be willing to work permanent night shifts.

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Preferred Background


Candidates with experience or interest in the following areas are encouraged to apply:


- Healthcare or Medical Interpretation
- Customer Service

- Contact Center Operations

- International Voice Support

- Live Call Handling

- Remote Work Environments


Compensation & Benefits


- Basic Salary: RM 4,000 – RM 4,500

- Negotiable Salary: Up to RM 5,000 based on experience and qualifications

- Wi-Fi Allowance: RM 150 per month

- Night Shift Allowance: RM 25 per night

- Performance Incentives

- Total Monthly Package: RM 5,000+ (including applicable allowances)


Work Environment


This is a fully remote role requiring a quiet and professional work environment. Candidates should be comfortable working independently during night shifts and handling confidential healthcare-related conversations with focus and professionalism.