Customer Service Representative (Korean Speaking)

Location: Bayan Lepas Malaysia

Salary: MYR 6,500 - MYR 8,100 per month

Job Description:

We are seeking a dynamic and enthusiastic Customer Service Representative proficient in Korean to join our team in Penang, Malaysia. As a Customer Service Representative, you will be responsible for delivering exceptional customer support to our Korean-speaking clients. Whether it's handling inquiries, resolving issues, or providing product information, your role will be crucial in ensuring customer satisfaction and fostering positive relationships with our clientele.

Responsibilities:

1. Provide excellent customer service to Korean-speaking clients via phone, email, and live chat.


2. Address customer inquiries, concerns, and complaints promptly and professionally.


3. Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.


4. Assist customers with product information, order processing, and account management.


5. Collaborate with internal teams to escalate and resolve complex customer issues.


6. Ensure accuracy and completeness of customer records and interactions in the CRM system.


7. Maintain up-to-date knowledge of company products, services, and policies.


8. Uphold company standards for customer service quality and response times.


9. Contribute to team meetings, training sessions, and process improvement initiatives.


10. Strive to meet and exceed individual and team performance targets.

Requirements:

1. Proficiency in spoken and written Korean and English.


2. Prior experience in customer service or a related field is preferred.


3. Strong communication skills with a customer-centric approach.


4. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


5. Excellent problem-solving skills and attention to detail.


6. Flexibility to work in rotational shifts, including evenings, weekends, and holidays.


7. Familiarity with CRM systems and basic computer proficiency.


8. Positive attitude, resilience, and a willingness to learn and grow.


9. Eligible to work in Malaysia.