Role: Customer Service Executive (English+Bahasa Speaker)

Project: E-Hailing & Deliveries Service (Back-Office)

Location: Johor Bahru

Contract Period: 24 months

Working Days: 5 days

Working Shift: Monday to Friday (Compulsory working on Public Holidays)

• 9 am - 6:30 pm

• 10am - 7:30 pm


Language Proficiency: English, Bahasa Melayu

Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.


Salary Package:

• Basic Salary (RM): 2,100.00

• Key Performance Indicator (KPI): 200


Public Holiday Rate: Yes

Overtime: *If Require

Training Provided: Yes

Shuttle Services Provided : Yes


Job Descriptions:

• Provides continuous helpdesk support via telephone, chat & email related to the product.

• Employ high level of interpersonal & communication skills while solving customer's issues.

• Conducts basic probing to determine the next action to customer's enquiries.

• Exceeding customer expectations in terms of customer service and providing accurate information.

• Working in a team to achieve the required KPI elements and SLA.

• Good computer literacy.