We are currently seeking candidates for the position of Customer Success Specialist - Native Taiwanese to join a young, energetic, and supportive team and enjoy an attractive salary and incentives.

Responsibilities:

As a Customer Success Specialist - Native Taiwanese, you will play a crucial role in delivering excellent customer service. Your responsibilities will include:

• Handling customer queries and objections professionally, both in Mandarin and English.


• Providing timely and accurate information to customers via various communication channels.


• Demonstrating critical thinking and a proactive attitude to address customer needs.


• Building strong customer relationships and ensuring customer satisfaction.


• Working in a rotational shift schedule, 5 working days per week.

Requirements:

To be considered for this role, you should meet the following requirements:

• Bachelor's degree or at least a diploma or equivalent in any discipline.


• Minimum 6 months to 1 year of experience in a call center or customer service role.


• Fluent in Mandarin and English with proficiency in reading, writing, speaking, and aural comprehension.


• Strong customer service orientation with excellent communication skills.


• Ability to handle queries and objections in a professional manner.


• Demonstrated critical thinking skills and composed communication in challenging situations.


• Computer literate with proficiency in Microsoft Windows and Microsoft Office.


• Minimum typing speed of 40 words per minute with a 90% accuracy score.

Whether you are a fresher or an experienced professional, if you are a native Taiwanese with good English proficiency (Level B2), we encourage you to apply. The company offers a competitive salary ranging from MYR 6,000 to MYR 7,000 with a housing allowance of MYR 600. In addition, there is a one-time joining bonus of RM 5,000 and support for your travel arrangements, including flight tickets and a one-week hotel stay.