Responsibilities :

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements :

• Minimum education requirement Diploma and above;


• At least 6 months of customer service, technical or call center experience


• Familiar with the BPO industry;


•  Have evidence of customer service skills and ability;


•  Advance in English


• 7x24 Shift rotation (AU Time) in total of 40 hours/week