Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

Essential Functions/Core Responsibilities

• One should be ok watching the egregious content

• Someone coming from COMO /content moderation background

● Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

● Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

● Complete phone time to keep current on programs (as applicable)

● Contribute to maintaining forms and l

● Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

● Bachelor’s Degree in related field from a four-year college or university with less than one year of relevant experience preferred

● Effective communication skills, both written and verbal

● Proficient in Microsoft Office

● Ability to multitask and meet timelines on deliverable

● Detail-oriented

NOTE: The paperwork and relocation expenses will be handled by the company