Our partner BPO company has mass hiring for Vietnamese Technical Support who can work in Kuala Lumpur Malaysia.

Salary: RM4100 - RM5300 basic + RM200 housing allowance

Responsibilities:

• Identifying hardware and software solutions.


• Troubleshooting technical issues.


• Diagnosing and repairing faults.


• Resolving network issues.


• Installing and configuring hardware and software.


• Speaking to customers to quickly get to the root of their problem.


• Providing timely and accurate customer feedback.


• Talking customers through a series of actions to resolve a problem.


• Following up with clients to ensure the problem is resolved.


• Replacing or repairing the necessary parts.


• Supporting the roll-out of new applications.


• Providing support in the form of procedural documentation.


• Managing multiple cases at one time.


• Testing and evaluating new technologies.


• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• Min 1-6 years Technical support exp/fluent English


• Degree in computer science or information technology.


• Certification in Microsoft, Linux, or Cisco is advantageous.


• Prior experience in tech support, desktop support, or a similar role.


• Proficiency in Windows/Linux/Mac OS.


• Experience with remote desktop applications and help desk software.


• Attention to detail and good problem-solving skills.


• Excellent interpersonal skills.


• Good written and verbal communication.

Other benefits package will be discussed during the interview.

To directly apply and faster processing, please proceed to this link below to answer some screening questions and attach your resume:

https://myglit.com/lateral/cref/6bee56990a

We will reach out once you passed the screening. You will be notified via email the status of your application via Myglit.com

APPLY NOW!