Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) 

Customer Service Focus :

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
  
  capacity (can include volunteer work, or project work while in school)


• Demonstrates passion for customer service, ownership of the customer experience and
  
  determination to deliver a comprehensive resolution


• Obsesses over the customer experience and constantly strives to exceed their expectations


• Able to communicate clearly and effectively, both written and verbal in English AND Cantonese


• Able to effectively tailor communication and style to differing audiences and read verbal and
  
  non-verbal cues


• Approaches problems flexibly and is able to adapt and modify approach without
  
  compromising outcome


• Providing a high caliber Customer interaction as measured by Client’s call quality reports, call
  
  audits, and customer satisfaction survey;


• Presenting to the public a strong working expertise in all Client Supported Products (now and
  
  in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction
  
  survey scores;


• Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality
  
  reports and customer satisfaction survey;


• Capturing all required data elements in Client’s internal Online Store and other systems of
  
  record as required by the Client's training and operational procedures;


• Maintaining a general awareness of Client’s strengths in the industry; and


• Assisting Customers by answering queries relating to their order status, changes and delivery
  
  timeframes.