Position Summary:

Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities

•             Handle phone calls with customer queries and provide resolution to end users

•             Escalate priority issues per Client specifications to the immediate lead as applicable

•             Provide inputs on process changes and best practices.

•             Stay updated with new updates, process changes and updates.

•             Maintain Exemplary Attendance and Punctuality

•             Any Ad-hoc responsibilities as designated by the supervisor

         Key Deliverables (KRA Measure)

•             Provide exemplary customer satisfaction

•             Meet quality standards on all handled contacts

•             Complete 9 hours of staffed time on all rostered days

•             Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

•             Excellent customer service skills 

•             Excellent verbal communication skills in Japanese

•             Passionate towards serving the customer and displays high levels of customer obsession

•             Open to work in rotational and night shifts

•             Candidate must be college or vocational school graduates or possess comparable work       experience

Key Highlights of the Requirement:

Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)

Global sourcing is open — candidates can be based anywhere in the world

Visa support will be provided for eligible candidates

Education:

High School Graduate: Requires at least 7~8 years of working experience.

Vocational College Graduate: Requires at least 4~5 years of working experience.

University Graduate/ To be Graduated in 2026: No working experience will be acceptable.