About the Role

We are looking for a Japanese-speaking Associate Customer Support to provide exceptional customer service for a global eCommerce platform. You will handle customer inquiries through voice support, resolve issues efficiently, and deliver an outstanding customer experience while meeting quality and performance standards.

Qualifications

• Native Japanese speaker or JLPT N1 Certified (JLPT N2 is not accepted)

• Excellent verbal communication skills in Japanese

• College or Vocational School Graduate (or equivalent work experience)

• eCommerce customer service experience is preferred

• Strong customer service and problem-solving skills

• Willing to work onsite in Cyberjaya on a rotational shift schedule

• Passionate about delivering excellent customer experiences

Education & Experience Requirements:

• High School Graduate: Minimum 7–8 years of work experience

• Vocational Graduate: Minimum 4–5 years of work experience

• University Graduate (including 2026 graduates): No work experience required

Benefits

• Visa sponsorship for eligible international candidates

• Reimbursement of one-way flight ticket and one-week hotel accommodation for expatriate hires

• Opportunity to work with a global customer support team

• Career growth in an international work environment

Eligibility

• Global applicants are welcome to apply.

• Candidates must be Native Japanese speakers or hold a JLPT N1 certification.

• Applicants must be willing to complete the required Japanese Language Assessment (JP LAT) and Japanese Typing Test.

• Visa processing takes approximately 3–4 months after selection and document submission.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

• Highest Educational Attainment

• Total Customer Service Experience

• eCommerce Customer Support Experience (if any)

• Japanese Language Proficiency (Native / JLPT N1)

• Current Country of Residence

• Current/Last Salary

• Expected Salary

• Notice Period

• Willingness to relocate to Cyberjaya, Malaysia (if applying internationally)