Customer Service Associate – International Voice (Banking & Cards)

Mumbai & Pune | Rotational 24x7 Shifts (US/Australia Hours) | Up to ₹7 LPA CTC

About the Role
Join a global leader’s vibrant voice operation supporting US and Australian banking and credit card customers. You’ll be the first point of contact for inbound calls, turning everyday queries into positive, lasting impressions. Whether you’re clarifying a transaction, resolving a card issue, or guiding a customer through a digital service, your empathy, accuracy, and clear communication will define the experience. We’re hiring across Mumbai (US Voice) and Pune (International Voice) for immediate-start roles that reward performance with competitive pay and genuine career growth.


What You’ll Do

Handle a steady stream of inbound customer interactions—your availability will be near-zero, meaning you’ll be live and engaged throughout your shift.


Deliver first-contact resolution for banking and card-related queries, from account inquiries to transaction support, billing questions, and service requests.


Consistently meet SLAs for individual and team performance, focusing on key metrics: Customer Satisfaction (RSAT), Average Handle Time (AHT), and overall experience.


Quickly absorb product and process updates, applying feedback and corrective actions to prevent repeat issues.


Maintain accurate data entry and case documentation while navigating multiple systems seamlessly.


Adapt to a 24x7 environment aligned to US or Australian business hours—resilience and flexibility are second nature here.


What You’ll Bring

Communication Excellence: Strong English proficiency with a neutral accent—you articulate clearly, listen actively, and project professionalism even during challenging calls.


Customer Advocacy: A genuine passion for helping people, with the ability to de-escalate, empathize, and turn a dissatisfied caller into a loyal advocate.


Analytical & Technical Aptitude: Quick with Windows and computer tools; you can diagnose issues, apply logical solutions, and follow detailed work instructions.


Multitasking Prowess: The ability to talk, type, and think simultaneously without sacrificing quality.


Mindset: A goal-oriented, feedback-hungry attitude. You’re comfortable in a target-driven setting where improvement is constant.


Eligibility

Location Options:


Mumbai – US Voice Banking & Cards (Job Code: 412679)


Pune – International Voice (Job Code: 399558), open to candidates with experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Services.


Education & Experience:


Graduate with 1–3 years of contact center experience, or


HSC (12th pass) with a minimum of 18 months and up to 3 years of relevant contact center experience.


Shifts: Full flexibility to work in a 24x7 environment, including nights, weekends, and public holidays.


Notice Period: Candidates must be available to join at short notice.


Compensation & Benefits

Competitive salary up to ₹7 LPA CTC, aligned to the BPO2 grade.


Comprehensive benefits including medical coverage, provident fund, and performance-based incentives.


Structured learning and development programs that prepare you for advanced roles in operations, quality, or management.


A diverse, inclusive culture where your voice matters and your contributions are celebrated.


Why Join Us

This isn’t just a job—it’s a launchpad. You’ll be part of an organization consistently recognized as a top employer, with the scale to offer global exposure and the agility to personalize your career path. From day one, you’ll work alongside supportive leaders, use modern tools, and serve some of the world’s most respected financial brands.


How to Apply
If you meet the criteria and are excited to start a high-impact voice career, send your updated CV. Mention the job code for your preferred location (Mumbai: 412679 / Pune: 399558). Our team will reach out to schedule the next steps. Step into a role that amplifies your strengths—apply today.