German Language Processor Lead (HRO + German)

Location: Bangalore
Experience: 8–10 Years

Role Summary

We are looking for an experienced German Language Processor Lead (HRO + German) to lead end-to-end Hire-to-Retire (H2R) HR operations for global clients.

The role will be responsible for German-language HR support, employee lifecycle management, service delivery, team leadership, stakeholder management, and continuous process improvement. The candidate should have strong German communication skills (B2/C1 or higher) and experience with HRIS platforms such as Workday HCM, ServiceNow, or SuccessFactors.

Key Responsibilities

1. HR Operations & Service Delivery

• Lead Tier-1 and Tier-2 HR support for German-speaking employees.

• Handle HR queries related to Payroll, Compensation & Benefits, Learning & Development, Time & Attendance, Recruiting, Performance Management, and Employee Relations.

• Ensure timely resolution of HR tickets while meeting SLA, TAT, and quality targets.

• Act as an escalation point for complex HR cases.

• Guide and support HR Operations team members.

2. Hire-to-Retire (H2R) Operations

• Oversee end-to-end employee lifecycle activities, including onboarding, employee data management, job changes, transfers, promotions, leave administration, and offboarding.

• Ensure accurate processing of employee transactions in Workday HCM.

• Maintain compliance with HR policies and process standards.

3. Learning & Development Operations

• Lead learning administration activities across global business units.

• Coordinate with vendors, stakeholders, and learning teams.

• Monitor training completion, learning records, and learning processes.

• Drive standardization and continuous improvement in Learning Operations.

4. Team Leadership & Stakeholder Management

• Mentor, coach, and develop HR Operations team members.

• Conduct quality reviews, knowledge-sharing sessions, and process training.

• Collaborate with HR Business Partners, Payroll, Talent Acquisition, Benefits, and Global HR teams.

• Participate in governance meetings and client reviews.

5. Data Governance & Compliance

• Ensure employee data accuracy and integrity across HR systems.

• Maintain compliance with GDPR, company policies, and data privacy regulations.

• Monitor productivity, quality, SLA, and operational dashboards.

• Support internal and external audits.

6. Continuous Improvement

• Identify opportunities for process improvement and automation.

• Support transition projects, process documentation, and knowledge management.

• Drive operational excellence using Lean and continuous improvement methodologies.

Required Skills & Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.

• 8–10 years of experience in HR Shared Services, HR Operations, or Global Business Services.

• German language proficiency at B2/C1 level or higher with strong English communication skills.

• Strong experience in end-to-end Hire-to-Retire (H2R) processes.

• Hands-on experience with Workday HCM, ServiceNow, SuccessFactors, or similar HRIS platforms.

• Experience supporting global or multinational clients.

• Strong team leadership and stakeholder management skills.

• Excellent analytical, problem-solving, and decision-making abilities.

Preferred Skills

• Experience leading HR Operations/HRO teams.

• Exposure to Payroll, Benefits, Recruiting, and Learning Operations.

• Knowledge of HR Shared Services and service delivery frameworks.

• Lean Six Sigma or Continuous Improvement certification is an advantage.

• Workday HCM and/or Goethe German certification is preferred.

Important Note

• Ex-TCS employees are not eligible to apply.
• PAN and Date of Birth (DOB) are required for profile creation.