Role: HR Operations Team Lead

Location: Bangalore

Experience: 7-10yrs

Band: BPO 4

Salary: up to 12 LPA


Job Requirements*

Bachelor’s / master’s degree in any discipline.

• 7–10 years of HR Operations / Shared Services experience supporting international geographies.

• Hands-on experience in ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Exceptional attention to detail, proofreading, and quality control skills.

• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.

• Strong critical thinking, problem-solving, and decision-making skills.

• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.

• Proven ability to manage and motivate teams in a fast-paced, global environment.

• Excellent communication, stakeholder management, and problem-solving skills.

• High attention to detail, quality control, and compliance mindset.

• Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift


Key Responsibilities*


Team Leadership and Management:

• Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and

professional development.

• Allocate tasks, monitor progress, and drive accountability across the team to meet operational

goals.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Performance management experience and yearly rating and performance evaluations

Service Delivery and Operations Management:

• Oversee the end-to-end delivery of services across key HRO domains such as:

• Global Benefits

• Total Rewards

• Invoice Processing

• Wellbeing Benefits

• Global Mobility

Continuously identify and implement process improvements to enhance efficiency and client

satisfaction.

Client and Stakeholder Management:

• Build and maintain strong relationships with global clients and internal/external stakeholders.

• Act as the primary point of contact for escalations and strategic discussions, ensuring client

expectations are exceeded.

• Provide regular updates, insights, and reports to stakeholders on service delivery performance.

Technical Expertise:

• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.

• Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.

Strategic Planning and Execution:

• Collaborate with leadership to develop and execute strategic plans for service delivery and team development.

• Drive initiatives to expand service offerings and align them with organizational goals.


Soft Skills


- Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.

- Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.

- Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.

- Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.

- Team Management



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