Role/Skill: Transformation Lead – Media Domain / Trust & Safety

Location: Kolkata / Mumbai
Experience: 8–15+ Years
Band: BPO 6/7
Salary: ₹20–25 LPA

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Transformation Lead – Media Domain

Role Summary:
Lead AI-driven automation initiatives across Media Domain operations, including OTT platforms, Ad Operations, and content ecosystems. Drive scalable quality solutions through AI-led automation, governance, and transformation programs.

Key Responsibilities:

• Define and execute AI-first automation strategy aligned with business objectives.

• Lead automation initiatives across OTT streaming, AdTech/Ad Operations, and content platforms.

• Drive quality improvements through intelligent automation and AI-based testing solutions.

• Validate data pipelines, analytics, reporting systems, and platform integrations.

• Establish automation standards, governance frameworks, and audit-ready processes.

• Leverage GenAI for test generation, self-healing automation, and predictive quality.

• Manage defect lifecycle and automation delivery execution.

• Collaborate with business stakeholders and distributed delivery teams.

• Provide actionable insights through dashboards, metrics, and reporting.

Technical Skills:

• Python, Java, JavaScript

• Selenium, Playwright, Cypress

• AWS / Azure / GCP

Leadership Competencies:

• AI-led transformation experience

• Automation/QA transformation leadership

• Strategic thinking and stakeholder management

• Experience managing distributed teams

Education:

• Bachelor's degree in computer science / IT / AI or related field (Mandatory)

• Master's Degree preferred

Transformation Lead – Trust & Safety

Role Summary:
Lead transformation initiatives across Trust & Safety operations, including Content Moderation, Data Annotation, Localization, and AI Data Training. Drive scalable, compliant, AI-enabled operations through automation and human-in-the-loop processes.

Key Responsibilities:

• Design AI-led transformation solutions for existing engagements and new deals/RFPs/RFIs.

• Transform annotation, localization, moderation, and AI training workflows.

• Enable human-in-the-loop models for enhanced quality and contextual decision-making.

• Drive operational excellence across accuracy, productivity, quality, and SLA metrics.

• Develop and implement annotation guidelines and moderation frameworks.

• Ensure compliance with platform policies, regulations, and content standards.

• Collaborate with technology teams to improve tools, platforms, and model performance.

• Analyze abuse trends, harmful content patterns, and operational risks.

• Support transformation roadmaps, solutioning, and stakeholder presentations.

Technical Skills:

• Trust & Safety / Content Moderation / Data Annotation / Localization Operations

• AI Training Data Lifecycle knowledge

• Lean / Six Sigma exposure preferred

• Annotation tools and moderation platforms

• Analytics and BI reporting tools

Leadership Competencies:

• AI-led transformation experience

• Strong stakeholder management and communication skills

• Experience working in sensitive content environments

Education:

• Bachelor's Degree (Mandatory)

• Relevant experience in Trust & Safety, Content Moderation, Data Operations, Data Annotation, AI Data Training, or Localization preferred

Important Notes

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

• Candidates must be willing to work from Kolkata or Mumbai.

• Filling out the questionnaire form is mandatory. Applications without a completed form will not be processed.