Salary: Up to 9 LPA
Joining: Immediate to 30 days (must join before end of March)About the Role
Provide technical support to global customers via phone and chat. Resolve software and device issues, ensure first-call resolution, and deliver a great customer experience. Opportunity to recommend relevant products/services when appropriate.Eligibility

• Graduate OR Undergraduate with 18+ months relevant technical support experience
• Excellent communication skills (English B2+; C1 preferred)
• Experience troubleshooting Windows, macOS, iOS, Android (minimum 1 year)
• Notice period: 0–30 days
  
  

Key Responsibilities

• Troubleshoot software and device issues across platforms
• Guide users on installation, configuration, and usage
• Diagnose client-server, API, and web performance issues
• Document cases in CRM and follow up within 24 hours
• Maintain professionalism and empathy with customers
• Identify cross-sell/upsell opportunities (training provided)