Gratitude India

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Technical Service Representative

0 - 7 year(s)

India - Delhi . Gurugram

50000 - 700000 Thousand p.m

Job Description

8 candidate(s) have already applied for this Job. Don't miss out. Apply now

Role: Customer Service Executive -Technical

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

Verbal & Written Communications
Typing skill (typing skills (Min 60 to 80 WPM))
Customer service skills
Strong analytical and problem-solving skills.

Role: Technical Service Representative

Location:

Gurgaon

Experience:

1–5 Years

Band:

BPO1 / BPO2

Salary:

Up to ₹7 LPA

Job Code:

430805

Key Responsibilities

Mandatory Skills

Good-to-Have Skills

Preferred Candidate Profile

Important Eligibility Criteria

Interested candidates who meet the eligibility criteria can apply for this opportunity.
- Handle customer support queries via phone, email, and chat.
- Diagnose, troubleshoot, resolve, and track customer issues efficiently.
- Meet defined Service Level Objectives (SLOs) for response and resolution times.
- Maintain high customer satisfaction scores and adhere to quality standards in at least 90% of cases.
- Use the existing knowledge base to provide customer-facing root cause assessments.
- Deliver effective technical support and ensure timely issue resolution.
- Strong verbal and written communication skills.
- Typing speed of 60–80 WPM.
- Experience troubleshooting and resolving complex technical issues using Standard Operating Procedures (SOPs).
- Familiarity with support methodologies, case lifecycles, and analytical problem-solving.
- Knowledge of any ticketing tool.
- Basic understanding of ITIL principles.
- 6+ months of experience in infrastructure, Storage, or Service Desk support.
- Knowledge of and hands-on experience with Google products, including:
  - Gmail, Google Calendar, and Google Meet
  - Google Drive, Docs, Sheets, and Slides
  - Gemini app and NotebookLM
  - Google Keep, Sites, Forms, and AppSheet
- Google Workspace Administrator Certification will be a strong advantage.
- Candidates with 6 months to 2 years of relevant technical support or service desk experience are preferred.
- Comfortable providing customer-facing technical support across multiple channels.
- Strong analytical, troubleshooting, and issue-resolution skills.
- Ability to work effectively in an SLA-driven support environment.
- Former TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile creation.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Srusti Shetti

Recruiter - Gratitude India

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Technical Service Representative

Job Description

Key Responsibilities

Mandatory Skills

Good-to-Have Skills

Preferred Candidate Profile

Important Eligibility Criteria

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