Team Leader – International Collections

Location: Gurugram
Experience: 5–10 Years
Band: BPO 3/4
Job Code: 436911
Work Mode: 100% Work From Office
Shift: 24×7 rotational shifts, including night shifts

Lead a High-Performing Collections Team!

Are you an experienced collections professional with strong team leadership and international voice process experience? Join our team in Gurugram to lead collections operations, improve cash flow, drive team performance, and build strong client relationships.

Role Overview

We are looking for a results-driven Team Leader – International Collections with prior experience leading teams in international voice-based B2B/B2C collections. The ideal candidate will have excellent English communication skills, strong analytical abilities, and a proven track record of meeting operational targets and improving collections performance.

Key Responsibilities

• Lead, mentor, and motivate a team of collections professionals to achieve individual and team targets.

• Set performance goals, conduct regular performance reviews, and provide constructive feedback.

• Develop and implement collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).

• Monitor collection metrics, aging reports, and performance trends to identify risks and improvement opportunities.

• Handle escalated client disputes and coordinate resolutions with relevant stakeholders.

• Identify process improvement opportunities and implement best practices to improve efficiency.

• Prepare and present collections performance reports and key metrics to senior management.

• Analyze data to support informed decisions and recommend improvements to collections practices.

• Communicate effectively with internal teams, external stakeholders, and clients.

• Ensure team members meet KPIs, quality standards, and client-defined targets.

• Conduct floor coaching, training, and performance feedback sessions to improve productivity and service quality.

Mandatory Requirements

• 5–10 years of relevant professional experience.

• Prior team-leading experience in international voice-based B2B/B2C collections.

• Excellent verbal and written English communication skills.

• Strong leadership, mentoring, coaching, and performance management skills.

• Knowledge of collections strategies, aging analysis, cash flow management, and DSO.

• Strong analytical, problem-solving, and reporting skills.

• Ability to manage escalations and work effectively with internal and external stakeholders.

• Focus on achieving KPIs, quality standards, and client-defined targets.

Work Conditions

• Work Setup: 100% Work From Office (WFO)

• Shifts: 24×7 shifts, including night shifts

• Location: Gurugram

Important Eligibility Information

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for employee profile creation.

Ready to lead, coach, and drive collections excellence? Apply now!