Role/Skill: Team Lead-Supply Chain Management
Location: Bangalore
Experience: 6-8 years
Band: BPO 3/4

**Responsibility of / Expectations from the Role**
1. Monitor performance & drive internal reviews with team
2. Delivery, quality and exception handling should be monitored
3. Ownership of KPI’s to ensure that the day-to-day deliverables are being met
4. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction
5. Managing the client Relationship
6. Team Handling and Motivation
7. Escalation and resolution handling

Must-Have** (Ideally should not be more than 3-5)
1. Sales Order Management Customer Focus

Good to have
1. Good SCM domain knowledge


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