Job Description: Team Lead – P2P Quality

Location: Pune, Maharashtra

Experience: 7–10 Years
Band: BPO 4/5
Work Mode: As per business requirements
Department: Finance & Accounting – Procure to Pay (P2P)
Employment Type: Full-Time

Job Summary

We are looking for an experienced and detail-oriented Team Lead – P2P Quality to lead quality control operations across the end-to-end Procure-to-Pay (P2P) and Accounts Payable (AP) processes. The ideal candidate will have strong knowledge of invoice processing, payment operations, vendor master management, helpdesk operations, and Travel & Expense (T&E) processes.

The role involves overseeing daily quality audits, ensuring compliance with Critical to Quality (CTQ) parameters, Standard Operating Procedures (SOPs), service-level agreements (SLAs), and key performance indicators (KPIs). The candidate will identify process gaps, perform root cause analysis, recommend corrective and preventive actions, and drive continuous improvement initiatives to enhance process accuracy, efficiency, and service delivery.

Key Responsibilities

1. P2P Quality Management

• Lead end-to-end Quality Control (QC) operations across Accounts Payable and Procure-to-Pay processes.

• Oversee quality reviews for invoice processing, payment operations, vendor master management, AP helpdesk, and Travel & Expense (T&E).

• Ensure adherence to CTQ parameters, SOPs, process guidelines, internal policies, and regulatory compliance requirements.

• Monitor the quality and accuracy of transaction processing and ensure consistent application of established quality standards.

• Ensure daily audits are completed within defined timelines and audit results are accurately documented and reported.

• Review audit findings, identify recurring errors, and implement appropriate corrective and preventive measures.

2. Root Cause Analysis and Continuous Improvement

• Conduct Root Cause Analysis (RCA) and 5 Whys analysis to investigate process errors, quality deviations, and recurring issues.

• Develop and implement effective corrective and preventive action plans to minimize errors and prevent recurrence.

• Identify process gaps, operational risks, and opportunities for improvement across P2P activities.

• Recommend process enhancements to improve productivity, transaction accuracy, turnaround time, and overall service quality.

• Track the effectiveness of improvement initiatives and ensure timely closure of identified quality issues.

• Promote a culture of continuous improvement, accountability, and operational excellence.

3. SLA and KPI Management

• Ensure all team deliverables are completed within agreed timelines and meet established quality standards.

• Monitor compliance with SLA commitments, KPI targets, turnaround time (TAT), and accuracy requirements.

• Track daily, weekly, and monthly quality performance against defined business targets.

• Identify performance deviations and work with operational teams to implement improvement plans.

• Ensure accurate and timely reporting of quality metrics, audit results, and operational performance.

• Support the achievement of daily, weekly, and monthly productivity and quality targets.

4. Audit Reporting and Stakeholder Management

• Prepare and maintain quality reports, audit summaries, RCA documentation, and action trackers.

• Communicate audit findings, quality trends, and performance gaps to internal and external stakeholders.

• Ensure quality-related reports are accurate, complete, and submitted within agreed deadlines.

• Collaborate with operations, process owners, and other stakeholders to resolve quality issues and improve process adherence.

• Follow up on corrective actions and ensure accountability for timely resolution.

• Support internal and external audits by maintaining appropriate documentation and evidence.

5. Team Leadership and Development

• Provide guidance and support to team members to ensure consistent application of quality standards.

• Review team performance, identify training needs, and recommend targeted coaching interventions.

• Encourage knowledge sharing, process ownership, and adherence to established procedures.

• Resolve operational conflicts constructively and maintain effective working relationships across teams.

• Communicate expectations clearly and ensure team members understand quality objectives and performance standards.

• Foster a proactive, collaborative, and improvement-oriented work environment.

Required Qualifications and Skills

• Strong understanding of the end-to-end Procure-to-Pay (P2P) and Accounts Payable (AP) lifecycle.

• Experience in quality control, quality assurance, transaction auditing, or process governance within Finance & Accounting operations.

• Knowledge of invoice processing, payment processing, vendor master management, AP helpdesk, and Travel & Expense (T&E) operations.

• Understanding of Critical to Quality (CTQ) parameters, SOP compliance, SLAs, KPIs, and quality metrics.

• Hands-on experience in Root Cause Analysis (RCA), 5 Whys, and corrective and preventive action planning.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, stakeholder management, and interpersonal skills.

• Ability to identify process gaps, analyze trends, and recommend sustainable solutions.

• Proficiency in MS Office, particularly Advanced Excel, for data analysis and quality reporting.

• Knowledge of ERP systems such as SAP.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Demonstrated ability to handle conflicts professionally and work effectively with cross-functional teams.

Preferred Qualifications

• B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related discipline.

• Relevant experience in Accounts Payable, P2P operations, quality management, or Finance & Accounting shared services.

• Experience in leading quality audits and supporting continuous improvement initiatives.

• Familiarity with SAP and other enterprise resource planning systems.

• Experience preparing quality dashboards, audit reports, and performance analysis.

Ideal Candidate Profile

The ideal candidate is proactive, analytical, detail-oriented, and committed to maintaining high standards of process quality and compliance. The candidate should demonstrate strong ownership, effective conflict resolution, intellectual curiosity, and a willingness to challenge existing processes and implement better ways of working.

The candidate must be comfortable engaging with stakeholders at different organizational levels, managing quality deliverables, and driving measurable improvements in accuracy, turnaround time, and operational performance.

Important Eligibility Criteria

• Experience: 7–10 years of relevant professional experience, preferably in Finance & Accounting, P2P/AP operations, or quality management.

• Education: Bachelor's or postgraduate degree in Commerce, Finance, Accounting, or a related field preferred.

• ERP Knowledge: SAP or other relevant ERP systems.

• Exclusion Criteria: Former TCS employees are not eligible to apply.

• Profile Creation Requirement: PAN and Date of Birth (DOB) are required for profile creation. These details should be collected and handled securely through the organization's approved recruitment process.

Note: Candidates with strong P2P/AP process knowledge, quality auditing experience, RCA capabilities, and stakeholder management skills will be preferred.