Job Title: Talent Services Analyst

Location: Mumbai

Experience: 4–6 Years

Employment Type: Full-Time

Salary: Up to ₹9 LPA

Band: BPO 2/3

Role Overview

TCS is looking for a Talent Services Analyst to support HR Operations and Talent Services by managing employee queries, HR transactions, learning administration, leave management, quality assurance, and employee data management. The role also involves HR Helpdesk support, reporting, coaching associates, and ensuring accurate HR service delivery in a US shift environment.

Key Responsibilities

• Manage HR Operations and Talent Services activities.

• Handle employee queries through HR Helpdesk, email, and calls.

• Support Leave Management and Learning & Development administration.

• Perform quality checks on HR transactions.

• Coach and improve associate performance.

• Maintain employee confidentiality and data privacy.

• Support Oracle HCM and HR systems.

• Prepare HR reports and MIS.

• Manage employee data and HR documentation.

• Ensure SLA compliance and timely issue resolution.

• Support HR Operations across international workforce environments.

Required Skills & Qualifications

• 4–6 years of HR Operations experience.

• HR Query Management.

• HR Helpdesk.

• Email Management.

• Leave Management.

• Learning & Development Administration.

• Quality Checking.

• Oracle HCM (preferred).

• HR Operations.

• MS Excel.

• Strong communication and analytical skills.

• Coaching skills.

Preferred Skills

• Oracle HCM

• International Workforce Administration (WFA)

• Global Employee Data Management

• HRBP Support

• HR Reports

• MIS Reporting

• Multi-state Tax Compliance

• Employee Data Management

• Process Improvement

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/efa9c14d18