Job Title: SME – Technical Voice Support

Location: Hyderabad
Company: TCS

Job Description

TCS is hiring for the role of Subject Matter Expert (SME) – Technical Voice Support in Hyderabad. The ideal candidate should possess strong technical expertise, particularly in Adobe products, and demonstrate the ability to guide and support agents through knowledge sharing, refreshers, and real-time assistance. This role requires handling advanced technical queries and delivering clear, structured solutions to global customers.

Key Responsibilities

• Provide advanced technical support for Adobe products in a voice process

• Handle complex “how-to” and troubleshooting queries from global customers

• Support and guide agents through knowledge transfer sessions and refreshers

• Act as a point of contact for product and process-related queries on the floor

• Simplify technical concepts into easy-to-understand guidance for agents

• Ensure high-quality customer interactions and resolution standards

Must-Have Competencies

• Strong expertise in Adobe products (minimum 3–4 products required)

• Ability to handle advanced technical and functional queries

• Experience in knowledge transfer, coaching, and agent enablement

• B1/B2-level voice communication skills with global exposure

Good-to-Have Competencies

• Experience in Train-the-Trainer (TTT) or client KT sessions

• Prior experience in training, refreshers, or agent coaching

Preferred Candidate Profile

• Experience in technical support (voice process)

• Strong troubleshooting and product guidance skills

• Good mentoring and coaching ability

• Excellent verbal communication skills

• Ability to support floor teams with product and process knowledge

Application Process

Interested candidates can apply using the link below:
Application Form:  https://myglit.com/lateral/cref/bd6454952d

Note: Filling out this form is mandatory for further process. Applications without form submission will not be considered.