Description / Requirements

Urgent require Sr manager Process Excellence for aleading General Insurance co at Vashi Mumbai

Number of Vacancies

Role Name / Designation Chief Manager Process Excellence Group

Business Group Service, Operations & Tech

Vertical Quality Assurance

Location Mumbai –Vashi

Reporting To Vice president Customer Experience

Stakeholder Management

Key Job Role & KPI details :

Job Role:

 Lead cross functional process improvement projects applying the process excellence methodology and thereby streamline and standardize customer impacting processes, to achieve reliable and reproducible results

 Evaluate and initiate six sigma improvement projects with focus on tangible business impact and timelines. Serve as project lead / project coach to the process improvement projects

 Run process workshops to assess the process capabilities, document the process maps / flows and identify and prioritize process improvement projects

 Prepare project updates ,business reports and presentations as required

 Review process notes/manuals to assess process construct, check risks and mitigants, provide insights on enhancing customer experience via process improvements/leveraging technology

 Plan and schedule business process reviews and ensure all business processes remain active at all times

 Plan, conduct and manage the internal and external ISO 9001 QMS audits across the organization

 Schedule refresher trainings as required for the internal auditors

 Monitor the Business Process Management tool for modelling of processes and manage rollout of new/revised business processes across the organization

 Apply for Business Excellence awards nationally and internationally

 Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues.

 Maintain repository of BRS documents with proper version control mechanism with BCP adherence.

 Strong analytical skills and logical ability with creative approach to problem-solving and excellent communication & supervisory skills.

 Hands on experience on Microsoft office tools and using macros in Excel

Required Qualification / Experience

Qualification:

Six sigma Black Belt certified with at least 2 years of experience post black belt certification. Preferably PMP certified.

Software competency: MS project, Visio

Experience: Overall 10 to 12 years of experience and of which minimum 2 years in a similar role in the customer service domain with exposure on handling national level role