Job Title : RTR Tower Lead – Record to Report

Job Description

We are hiring an experienced RTR Tower Lead to lead end-to-end Record to Report operations, service delivery, process governance, people management, transitions, and continuous improvement. The role requires strong Finance & Accounting expertise, leadership experience, stakeholder management skills, and hands-on knowledge of SAP or JD Edwards.

The ideal candidate should have extensive RTR experience with 7+ years in leadership, people management, process management, and transition activities, along with Lean Six Sigma expertise.
​Location: Kolkata
​Experience: 10–15 Years
​Work Mode: Work From Office

Key Responsibilities

• Own and manage the RTR service tower and ensure end-to-end delivery performance.

• Lead service delivery in line with SLAs, OLAs, quality, and compliance requirements.

• Manage teams, allocate resources, monitor performance, and develop talent.

• Oversee RTR processes, operational governance, and delivery stability.

• Manage major issues, root cause analysis, problem management, and corrective actions.

• Act as the primary point of contact for clients, business stakeholders, and leadership.

• Conduct business reviews, performance reporting, and governance meetings.

• Drive continuous improvement, automation, cost optimization, and process transformation.

• Lead and mentor teams in Lean Six Sigma improvement initiatives.

• Manage process transitions and ensure smooth implementation of new processes.

• Identify operational risks, dependencies, and improvement opportunities.

• Ensure compliance with organizational policies, controls, security standards, and regulatory requirements.

• Manage resource utilization, costs, and operational budgets.

• Collaborate with other service towers to ensure seamless end-to-end service delivery.

• Prepare and present reports, dashboards, and performance analytics to stakeholders.

Required Skills

• 10–15 years of experience in Record to Report (RTR).

• 7+ years of experience in leadership, people management, process management, and transitions.

• Strong Finance & Accounting domain expertise.

• Strong knowledge of RTR processes and service delivery management.

• Lean Six Sigma certification/formal training; Black Belt preferred.

• Proven experience leading or mentoring Lean Six Sigma improvement projects.

• Expert knowledge of SAP or JD Edwards.

• Strong MS Excel, PowerPoint, and reporting skills.

• Excellent stakeholder and client management skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Strong governance, risk, compliance, and continuous improvement mindset.

• Excellent communication and presentation skills.

• Ability to manage multiple priorities and work under stringent timelines.

Qualifications

• B.Com / M.Com / CA Complete preferred.

• Bachelor's/Master's degree in Finance & Accounting or equivalent.

• ERP certification/proficiency is preferred.

• Minimum 15 years of regular, full-time education (10+2+3).

Important Notes

• Ex-TCS employees cannot apply.

• PAN and DOB are required for profile creation