RPO Delivery Lead – Talent Acquisition

Location: Bangalore
Experience: 16–18 Years

Job Purpose

We are looking for an experienced RPO Delivery Lead to manage large-scale global HR delivery operations and end-to-end RPO/Hire-to-Retire services. The role will be responsible for delivery excellence, client and stakeholder management, people leadership, transformation, automation, financial performance, governance and continuous improvement.

Key Responsibilities

Delivery Leadership

• Lead end-to-end HR Shared Services and RPO delivery across global Hire-to-Retire processes.
• Ensure achievement of SLAs, KPIs, quality standards, productivity and customer satisfaction.
• Establish strong governance frameworks for predictable and consistent service delivery.
• Drive operational excellence, process standardization and continuous improvement.

Client & Stakeholder Management

• Act as the primary delivery leader for client engagements.
• Build strong relationships with senior client stakeholders and business leaders.
• Lead governance reviews, performance discussions and executive-level presentations.
• Identify customer requirements and provide strategic delivery recommendations.

Transformation & Technology

• Drive HR transformation, process simplification, standardization and digitization initiatives.
• Leverage automation, analytics, AI, RPA and Agentic AI to improve service delivery and efficiency.
• Work with HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM and ServiceNow HRSD.
• Identify opportunities for process improvement, productivity enhancement and cost optimization.

Workforce & People Leadership

• Lead large, multi-location and multicultural teams.
• Own workforce planning, staffing, capability development and succession planning.
• Ensure effective onboarding, training and readiness of delivery teams.
• Build a high-performance culture focused on quality, accountability and customer experience.

Financial & Commercial Accountability

• Own account-level financial performance, revenue realization and margin management.
• Drive productivity and cost optimization initiatives.
• Identify opportunities for account expansion, transformation and additional value creation.

Risk, Compliance & Governance

• Ensure compliance with contractual commitments, internal governance standards and audit requirements.
• Maintain appropriate controls around data privacy, HR policies and regulatory requirements.
• Identify operational risks and implement effective mitigation plans.

Required Qualifications & Experience

• 16–18 years of overall experience in HRO, HR Shared Services, Global Business Services or related environments.
• Strong end-to-end RPO experience is mandatory.
• Minimum 4+ years of Manager/Leadership-level experience.
• Proven experience managing large-scale global delivery operations.
• Strong experience in Talent Acquisition and Hire-to-Retire processes.
• Experience managing multi-location and multicultural teams.
• Strong client management, stakeholder management and communication skills.
• Experience in HR transformation, process standardization and operational excellence.
• Exposure to Workday, SAP SuccessFactors, Oracle HCM or similar HCM platforms.
• Experience with Automation, Analytics, AI or RPA is preferred.
• Strong understanding of SLA/KPI management, governance and financial performance.

Language Requirement

• German language proficiency at B2.2 level or above is mandatory.
• Ability to communicate effectively with German-speaking stakeholders through verbal and written communication.

Important Note

• German is mandatory for this position.
• Ex-TCS employees are not eligible to apply.
• PAN Number and Date of Birth (DOB) are required for profile creation.