Role/Skill: HRIS Specialist

Key Responsibilities

1. Operational Support
   L1 Support
   • Perform basic troubleshooting
   • Support UAT activities.
   • Maintain knowledge base documentation including FAQs, QRGs (Quick Reference Guide) and SOPs.
   • Provide communication support for system updates and changes.
   L2 & L3 Troubleshooting
   • Conduct deep triage of complex cross-module Workday issues.
   • Perform root cause analysis across configuration, integrations, and user processes.
   • Reproduce issues in sandbox environment.
   • Implement configuration fixes, data corrections, workarounds, and preventive controls.

1. Workday Configuration & System Build
   • Configure and maintain business processes, condition rules, validations, notifications, eligibility
   rules, and routing logic.
   • Develop and maintain complex calculated fields used for eligibility, reporting, and security.
   • Design, update, and troubleshoot reports and dashboards.
   • Build and govern EIB templates including validation rules, field mapping, and upload sequencing.

1. Workday Release Management (R1 & R2)
   • Review release notes and conduct detailed impact assessments.
   • Recommend feature enablement decisions aligned to policy and risk.
   • Define regression testing scope and strategy.
   • Develop and execute UAT scripts across global stakeholders.
   • Coordinate cross-functional testing participation.
   • Implement configuration updates related to releases.

1. New Business Unit Onboarding
   • Lead requirements discovery and translate into Workday design.
   • Support configurations, reporting, and data migration, if applicable.
   • Manage testing, cutover, and hypercare.
   • Provide change management and training support.

1. Roadmap & Enhancements
   • Translate release changes into business impact and adoption plans.
   • Prioritize HRIS enhancements based on value, risk, and effort.
   • Maintain alignment with enterprise technology strategy.

Other Experience & Competencies
• 10+ years of HR Information systems experience (e.g. Min. 5 years in Workday and PeopleSoft).
• Hands-on configuration experience across Absence, Benefits and Talent Management modules.
• Strong understanding of business process framework, calculated fields, reporting, EIB, and security.
• Experience managing global release cycles and UAT coordination.
• Strong functional HR knowledge, with the ability to understand HR policies and ways of working and
translate them into system configuration.
• Strong stakeholder management supporting global and regional users, with familiarity in managing
country-specific requirements.
• Familiar with multi-country governance standards and cross-country complexities.
• Strong analytical and troubleshooting capabilities.
• Able to quickly grasp new concepts, projects, and system functionalities, and adapt effectively in a
fast-paced environment.

PAN and DOB are required for profile creation